New Trends in Qualitative Research (NTQR) provides a formal procedure for submitting and reviewing complaints and appeals concerning editorial decisions, peer-review procedures, and any potential breaches of good publication practice.
General Contact for Complaints and Editorial Appeals
Email: ntqr@ludomedia.org
This address is intended for submitting appeals against editorial decisions and complaints concerning the journal's operations, provided that they do not involve individuals who have access to this contact address.
Alternative Contact for Independent Review
Where a complaint involves members of the Editorial Board or other individuals with access to the general contact address, interested parties may contact an independent person external to the Editorial Board directly using the following contact details:
Contact person: Conceição Ferreira
Email: cferreira@ludomedia.org
This channel is intended to ensure that complaints can initially be received and referred for consideration without the involvement of the person concerned. The person responsible for the alternative contact must ensure that the matter is assigned to an individual who has no involvement in the events in question and no conflicts of interest.
Complaints and appeals will be handled with appropriate confidentiality, respecting the right to respond, the protection of personal data, and editorial independence.
All procedures comply with the Complaints and Appeals policy, which forms part of the NTQR Declaration of Ethics and Good Practice.