Cultura de segurança num serviço de urgência: Perceção dos Profissionias de Saúde - Revisão Sistemática da Literatura

Abstract

Introduction: Patient safety in healthcare is a global priority, which concerns all those involved who depend on it, requiring the need to know in-depth the reality of particular contexts, such as the emergency service, to ensure a culture of safety. Objective: To analyze the scientific evidence about nurses' perception of the safety culture in the emergency department. Methods: Systematic literature review. The selected studies were from the period between 2014 and 2019. Five articles formed the sample corpus. Results: Nurses' perceptions reveal that the work environment, teamwork, and issues related to the leadership of superiors are fundamental factors to be able to have a safety culture that guarantees the quality of care provided. The most negative aspect is the lack of cooperation between the team members. The most valued factor in ensuring a culture of patient safety was teamwork, ensuring the improvement of customer care, reduction of adverse events, and the provision of quality care. Conclusion: Evidence contributes to improving the quality of care provided.