Pesquisa-ação como estratégia para o aprendizado em comunicação de más notícias: Percepção discente sobre o role-play agregado a um mobile learning

Abstract

Communication is a essential tool for medical work and construction of the doctor-patient relationship, which requires good communication skills, including the communication of bad news. This work proposes a teaching strategy for the acquisition of the “bad news” communication skill through the use of a mobile application integrated with the role-play technique. It is an action research in the educational modality carried out with medical students in internship at the boarding school and used several workshops with the role-play technique added to a specific mobile application for the training of students. Immediate effectiveness was assessed using an assessment form (checklist) of the demonstrated skills, and the content analysis was adopted for the researcher's observation data (field diary). The results showed motivation in training and presence above 70% for all five skills assessed (preparation, perception, information, emotions, monitoring).