SEGURANÇA DO PACIENTE NA ATENÇÃO PRIMÁRIA: PERCEPÇÃO DOS PROFISSIONAIS

Abstract

Introduction:Patient safety is currently a topic of considerable discussion in Brazil and around the world. The main guidelines of the National Patient Safety Program that aim to contribute to the qualification of health care are aimed at the hospital context, however, over the last two decades, there is a widespread perception that Primary Health Care (PHC) can also represent a risk environment. Goals: To understand the perception of nursing and pharmacy team professionals about patient safety in Primary Care. Methods: Exploratory and descriptive study with a qualitative approach, developed in two Basic Health Units in the Federal District. 39 professionals from the nursing and pharmacy team were interviewed, including 15 nurses (38.5%), 2 pharmacists (5.1%), 19 nursing technicians (48.7%) and 3 administrative technicians who work in the pharmacy (7.7%). Data collection was carried out from November to December 2023. A structured script was used for the interviews, which were recorded and later transcribed for better content analysis. Results: Through the thematic groups, three categories were listed: The meaning of patient safety in PHC; Factors contributing to the occurrence of incidents; and Factors contributing to incident prevention. Conclusions: The study highlighted the need for continuous training of professionals, establishing a culture of discussing errors that have occurred, admitting the possibility of errors and learning from them, and working together with managers from the APS Board of Directors in structuring notification flows adverse events and the implementation of the Patient Safety Center in PHC.